A&K Team

Abercrombie & Kent is committed to being the market leader in luxury travel through innovation, excellent product and exemplary customer service. We have a specialised team of journey designers on hand to answer all your travel queries and offer advice on destinations around the world. Our journey designers regularly visit all the destinations we cover and experience the A&K difference first hand to offer our clients unparalleled knowledge and a travel service that is second to none.

Our team have a strong passion for travel and delivering excellent client service that allows A&K to lead the way in luxury travel and to offer experiences that are unlike any other.

At A&K we pride ourselves on the service and standard of excellence that we give to you, our clients. This service extends to every stage of your journey with Abercrombie & Kent, from the very start of your enquiry to the phone call you receive from us when you get back from your holiday.


Ann-Marie Chapman

Head of Customer Sales and Services

Favourite Destinations: Antarctica, South America – Atacama in particular, Italy, France, Iceland and Bora Bora.

Bucket List Destinations: Namibia for the absolute beauty of the landscapes. Lençóis Maranhenses National Park in Brazil. An area of extraordinary beauty. Alaska / Canada to see a bear catching a salmon in a river or from a waterfall – ‘John West’ style. Japan to experience the winter colour. Scotland, Ireland & Wales to trace our family history.

Top Travel Tip: For me, one of my top planning tips is to give yourself some down time in your itinerary – some of the most magical moments I’ve experienced is when you have the time to just ‘be’ in a destination.

Kelly Millard

Team Leader

Favourite Destinations: Alaska - landscapes, wildlife and northern lights! Africa - experiencing wildlife in their natural habitat and the beautiful people.

Bucket List Destinations: Norway and Finland for Snow, ice and northern lights. Ladakh in the Himalayas to track the elusive Snow Leopard, and India for Tiger national parks, yoga at sunrise, and to visit Palitana, the worlds first wholly vegetarian city.

Top Travel Tip: Go off the beaten path and expect the unexpectant. The best experiences require an open heart.

Lisa Burke

Guest Relationship Manager

Favourite Destinations: Mexico, Turkey, Italy, South Africa, Argentina.

Bucket List Destinations: Galapagos Islands, Antarctica, Mahale NP Tanzania, Sal Salis @ Ningaloo Reef, New Zealand. My Bucket list focus is on natural beauty and wildlife that may not offer the same experiences in future generations.

Top Travel Tip: Try not to waste a single bite or sip of your travels on anything sub-par.

Sunny Gill

Travel Specialist

Areas Of Expertise: Latin America, Europe, Middle East, Australia and New Zealand.

Favourite Destinations: Patagonia, Antarctica, Colombia, Italy & the Arctic.

Bucket List Destinations: NorthWest Passage (wildlife), Egypt (Egyptology), Vancouver Island (Orca), Bhutan (culture), Iceland (Landscapes)

Top Travel Tip: Turn your phone off, disconnect in order to connect.

Sarah Kidd

Travel Specialist

Areas Of Expertise: Africa, India, Middle East, Latin America, Cruises.

Favourite Destinations: Botswana, Zambia & Chile.

Bucket List Destinations: Nambia – would love to photograph the dramatic landscapes and fly over along the Skeleton Coast.

Siobhan Pemberton

Travel Specialist

Areas Of Expertise: Africa & Asia.

Favourite Destinations: Rwanda, Namibia, Borneo, Vietnam and Botswana.

Bucket List Destinations: Madagascar, Peru, Patagonia & Iceland

Top Travel Tip: Disconnect to reconnect, turn your phone off, put your camera down and just enjoy being in the moment.

Chloe Kurts

Travel Specialist

Areas Of Expertise: Africa, India, Europe, North America, Australia and New Zealand, Cruises.

Favourite Destinations: Okavango Delta in Botswana, Rajasthan in India and Umbria in Italy.

Bucket List Destinations: Morocco, the colour, the incredible food, wonderful mosques and muslim cultural sights – the call to prayer is one of my favourite sounds. The shopping alone – souks are my happy place, the ocean – Essaouira or Safi for some downtime. And Rwanda to see the amazing Gorillas, incredible biodiversity, volcanoes and montane rainforests!

Top Travel Tip: If you fail to plan, you are planning to fail!

Vannesa Urrutia Paulsen

Travel Specialist

Areas Of Expertise: Small Group Journeys, Middle East.

Favourite Destinations: Patagonia, Scotland, The Amazon, Italy and Philippines.

Bucket List Destinations: All Africa, Borneo (Sabah), Japan, Papua New Guinea, and Antarctica. I chose these destinations mostly for their fascinating nature, wildlife and culture.

Top Travel Tip: The whole world awaits and now is the time to explore it… see it and enjoy while we help you to go on the most incredible adventures.

Lisa Sawers

Travel Specialist

Areas Of Expertise: Small Group Journeys, Cruises, Middle East & Asia.

Favourite Destinations: Bhutan, Japan, Botswana, Uganda, Argentina.

Bucket List Destinations: Norway – to see the Northern Lights. Antarctica – because Wow! It looks incredible and is the 7th continent and only continent I haven’t yet visited. Kenya/Tanzania to witness the Great Migration.

Top Travel Tip: Slow down and stay longer to really immerse yourself fully into the destination.

Pauline Stavrakis

Travel Specialist

Areas Of Expertise: Latin America, Middle East, Europe, Cruises.

Favourite Destinations: Galapagos Islands, Italy, Antarctica, South Georgia Island, Cuba.

Bucket List Destinations: Uganda or Rwanda, to see the magnificent mountain gorillas.

Top Travel Tip: Try not to rush, it is a holiday!

Ellie Hughes

Travel Specialist

Areas Of Expertise: Europe, Middle East, Africa, Antarctica.

Favourite Destinations: Greece, Japan, Italy, Egypt and Brazil.

Bucket List Destinations: Madagascar for the unique wildlife, Raja Ampat for scuba diving, Bhutan for Himalayan trekking and Mexico for the culture and cuisine.

Top Travel Tip: Follow the locals; often the most incredible views, authentic restaurants and hidden wildlife are known only to those who live and breathe the destinations we are lucky enough to visit.

Kathryn Heness

Inbound Reservations Manager

Areas Of Expertise: Australia & New Zealand.

Favourite Destinations: The Kimberley, Italy, Mexico.

Bucket List Destinations: Iceland to see the northern lights. Uganda to see the Gorillas in their natural habitat. Cuba- to experience the mix of history, culture and Caribbean beaches.

Patrick Clementson

Product Manager

Areas Of Expertise: Africa & the Middle East.

Favourite Destinations: Zambia! So many amazing National Parks and flexibility of Activities. Zimbabwe – Best guides in Africa. Ethiopia – History, Culture and some beautiful parks such as Simien Mountains and Bale National Park. South Georgia Islands – Have never seen such a concentration of wildlife. India – such a diverse country.

Bucket List Destinations: Mahale Mountains National Park – Best Chimp Viewing in Africa. Uganda – Gorillas, Chimps and some of the friendliest people in Africa. Tswalu Kalahari – one of the most unique safari lodges in Africa. Komodo – Have always wanted to see Komodo Dragons in the wild. Saint Maarten – The Mecca of plane spotting.

Top Travel Tip: In Africa don’t rush your trip and spend time in fewer places and stay longer in each place.

Paul Medley

Product Manager

Areas Of Expertise: Indian Subcontinent and the Americas.

Favourite Destinations: I have too many favourites. I could talk all day about almost everywhere I’ve been and why I wish I could go back tomorrow. But some standouts have been: Antarctica & South Georgia, Namibia, Libya, Vietnam, Peru.

Bucket List Destinations: Uganda for the chance to come face to face with giant apes in their natural habitat. Mali to visit Timbuktu, a legendary place for travellers that has always had a mysterious allure. Ethiopia – a land of mystery and contrasts. The Himalayas – I’ve always been fascinated by the region. And Japan – Cherry blossom, autumn foliage, crazy modern life juxtaposed with ancient traditions, snow monkeys and amazing cuisine.

Top Travel Tip: Say ‘yes’ – it is easy to stick to your comfort zone but being open to trying new things and having new experiences is part of why we travel. We may not like everything but you’ll never have those unexpected wows without going for it.

Hayley Harris

Product Manager

Areas Of Expertise: Group Journeys.

Favourite Destinations: Canada, Egypt, New Zealand, Peru, Japan.

Bucket List Destinations: Antarctica, my last continent to visit. Mexico for its heritage sites, beaches and delicious food. Madagascar to see its forests and interesting animals. Iceland for the dramatic landscapes.

Top Travel Tip: Find a balance between trying to experience all the sites, sounds and tastes of a destination, and time to relax.

Susan Haberle

Head of Sales & Partnerships

Favourite Destinations: ITALY!! Japan, Peru, Scandinavia, Anywhere in Europe!

Bucket List Destinations: Antarctica – a truly edge of the world experience. Botswana – a colleague just returned and was so wowed away. Cuba – love Sth and Central America but as yet to get to Cuba! Seychelles – on my bucket list is A&K’s Luxury Expedition Cruise to Tanzania and the Seychelles.

Top Travel Tip: Travel is the only thing you pay for that makes you richer.

Alexa Papoulias

Regional Sales Manager (NSW/ACT/NZ)

Favourite Destinations: France, home to the 3 C’s: champagne, cheese & croissants. What’s not to love? Queenstown. The most stunning scenery I have ever experienced. A destination which I would love to go back to, thankfully it is a short flight from Sydney.

Bucket List Destinations: I love visiting off-the-beaten-path destinations when I travel, so Mongolia is definitely up there for me. I would love to stay in a yurt and watch the wild Mongolian horses run free across the desert plains.

Top Travel Tip: Travel as far and as wide as you can, life is not meant to be lived in one place.

Jacqui Tufala

Regional Sales Manager (QLD/WA)

Favourite Destinations: Greek Islands, Botswana, Zimbabwe, Vietnam.

Bucket List Destinations: Galapagos Islands for the abundance of wildlife and natural landscapes. Antarctica for the spectacular scenery and penguins with personality. Egypt for the ancient treasures and rich history.

Top Travel Tip: Do your research, make sure you book with an expert, and if it costs a little more to have the best, then treat yourself.

Hannah Taylor

Regional Sales Manager (VIC/TAS/SA)

Favourite Destinations: India – I lived and went to school here as an exchange student, so it holds a special place in my heart. The culture, history, colours and festivals make this country so incredible. Greece (in particular the beauty of the islands), Italy for the food, wine, history and scenery, and Argentina would also make my ‘favourites’ list.

Bucket List Destinations: Japan for the culture, food, history and art. Antarctica for the penguins and scenery, and Africa in particular Kenya, Tanzania & Botswana for the national parks, natural beauty and wildlife.

Top Travel Tip: Experience the moment, do not spend the whole time trying to get the perfect photo on your phone. Also, try all of the food.. Your diet should not exist when you are on holidays!

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